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Technical Issues Only
Please use this page to report technical issues only. For help with products, orders, tracking, or anything else, contact our customer support team.
Any issue related to how the website functions. Such as pages not loading, buttons not working, or checkout errors etc. is a technical problem.
If something on the website doesn’t work as expected or prevents you from completing an action (like adding to cart or making a payment), you should report it immediately.
Non-technical issues like product details, order status, delivery delays, or returns should not be submitted here. Please contact customer support for those.
Yes, kindly describe the issue clearly. Include what you were trying to do, where it happened, and what went wrong (for example, “checkout button not responding on mobile”).
Yes! Verified reports of real technical issues are rewarded with a 10% discount coupon. The coupon can be applied on selected products, and one product will be rewarded per report.
Something Not Working Right?
Thank you for helping us improve our website!
Please describe the technical issue you faced in detail. For order, product, or general support, contact our customer support team instead.
To receive a 10% discount code as a thank-you gift from Hometex Bangladesh, send us your name, email, and details of the technical issue.
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